Which term is used for a management approach that emphasizes preventing defects and focusing on customer requirements?

Which term is used for a management approach that emphasizes preventing defects and focusing on customer requirements?

• A. Performance Appraisal
• B. Total quality management (TQM)
• C. A team
• D. Empowerment

Answer: (B)

Focusing on preventing defects and meeting customer requirements is characteristic of Total Quality Management. TQM is a holistic, organization-wide approach that embeds quality into every process, aims to prevent problems before they occur, and places the customer at the center of decisions. It involves everyone in the organization and relies on data and continuous improvement to reduce variation. Performance appraisal looks at individual past performance, a team is a group working together, and empowerment refers to giving employees more decision-making authority; none of these alone capture the preventive, customer-focused, process-wide mindset of TQM. So the best answer is Total Quality Management.

Focusing on preventing defects and meeting customer requirements is characteristic of Total Quality Management. TQM is a holistic, organization-wide approach that embeds quality into every process, aims to prevent problems before they occur, and places the customer at the center of decisions. It involves everyone in the organization and relies on data and continuous improvement to reduce variation. Performance appraisal looks at individual past performance, a team is a group working together, and empowerment refers to giving employees more decision-making authority; none of these alone capture the preventive, customer-focused, process-wide mindset of TQM. So the best answer is Total Quality Management.